Your Dedicated Autonomous Customer Service Agent

AI Chatbot for E-Commerce Customer Service

1hero AI connects to your customer support channels and autonomously responds to post-sales and pre-sales inquiries.

Get 24/7 instant support in ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿ‡บ๐Ÿ‡ธ ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ช๐Ÿ‡ธ ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿ‡ต๐Ÿ‡น ๐Ÿ‡ง๐Ÿ‡ท ๐Ÿ‡ฆ๐Ÿ‡ช ๐Ÿ‡ธ๐Ÿ‡ช ๐Ÿ‡ณ๐Ÿ‡ด ๐Ÿ‡ฐ๐Ÿ‡ท ๐Ÿ‡ฏ๐Ÿ‡ต languages, plus 85 more!

โ 1hero provides everything you could need from an e-commerce customer service team. It automatically responds to all customer messages across all support channels. This was especially useful when our company expanded to Europe and needed multilingual supportโ€” we didn't have to hire a single customer service agent. I can instruct 1hero just as I would a human customer support team. It's a game-changer, replacing many customer service agents for me. โž

โ€” Pertsh M. Skull Shaver UAE.

Connect Your E-commerce Platform

Integrates with a variety of e-commerce tools for the best experience.

See all integrations

Supercharge Your Customer Service

Delegate To AI. Retain The Human Feel.

Email Integration

Yet most functional email integration for e-commerce customer service. Fetches incoming emails and autonomously generates replies by pulling relevant details from your e-commerce platform.

Social Media

Connect your Facebook and Instagram accounts and 1hero will respond to your customers instantly. Enable replies in comments for more inclusive customer support.

Integrated AI ChatBot

Boost conversions with our AI-driven ChatBot that learns from your help center and website content, providing users with instant support. Never keep your customers waiting.

Phone Support

Our intelligent virtual assistant (IVR) will respond to phone calls, take notes and if needed escalate to supervisor.

Deep E-Commerce Platform Integration

One click setup. Order management. Refund automation. Shipping label generation. Multi-store support.

Post-Sales & Pre-Sales Support

Generates tailored responses by understanding past interactions across all support channels. If there's uncertainty, it promptly connects with you through your chosen messenger for next steps.

Real Time Activity

Lightning-fast customer support with 1hero. Don't keep your customers waiting.

2 Modes Available

Draft mode or Full Auto Mode: Choose the one best tailored for your business. You can easily switch between them later.

How It Works?

Connect Support Channel (Email, Social, Media, Phone).
Upload the SOP/FAQ that your support team is using.
Ready to go.
Guide and refine performance using natural language.

Easy Integration, Powerful Results: Book Your Demo Today!

If you couldn't find a suitable slot, please leave us a message with your preferred time.

How Is Better
Offers a free planโœ…โœ…
Generates replies in 26 languagesโœ…โœ…
Pulls relevant customer data from Shopify backendโŒโœ…
Auto-fetches emails from Gmail, then crafts repliesโŒโœ…
Saves replies to Gmail drafts or sends instantlyโŒโœ…
Knows previous email conversation context for tailored responsesโŒโœ…
Integrates with the team's knowledge base, learns SOPs, templates, and FAQs.โŒโœ…
No manual copy-pasting needed for email repliesโŒโœ…
All-in-one tool: no extras required for full email supportโŒโœ…
Delivers 24/7 multilingual email support with no added effortโŒโœ…

Simple & Efficient

1hero For All The Languages

1hero responds to customer inquiries in 85 languages, including but not limited to English, French, German, Spanish, Italian, Dutch, and more.

Simplified Return Management

1hero generates return labels and smoothly guides your customers throughout the return/exchange process

Cost Optimization

Cut the costs support operation by up to 95%. Use 1hero for unlimited number of messages and as many languages as you need.

Order Data Sync

Fully integrated with Shopify 1hero can answer questions about any order, tracking or warranty claim

Less Onboarding Management

Save your time and resources and concentrate on growing your business. 1hero does not require any routine management.

Easy Adaptation

Easily change and adapt 1hero workflows to new procedures and policies by modifying the SOP/FAQ

Have Your Questions Answered

Fast, multilingual, real-time customer support across all channels.

Product Roadmap

Building an intelligent customer management system for e-commerce businesses that doesn't just manage but truly understands.


Already Available


Integration with E-Commerce Platforms


Email Integration


Social Media Integration


AI-Driven Phone Support


Pre-Sales and Post-Sales AI ChatBot


Automated Refunds


Automated Order Placement & Editing



Personal Shopping Recommendations

Analyzes past dialogues and purchases, and sends uniquely personalized email messages to each customer, recommending products and bundles.


Coupon Generation

In cases where agents are allowed to offer promotional deals, will instantly create and provide individual coupon codes to deserving customers.


Restock Alerts

Customers who've inquired about an out-of-stock product, will send a custom notification when that item is back on the shelves.


Discount Offers

Detects customer's negative sentiments and offers discounts within the set bounds of store guidelines, if the problem wasn't the customer's fault.


Transparent Pricing

No Hidden Fees. No Expensive Add-ons. Fit For Shops Of Any Size.


$0 (USD)

Only 20 emails per month

  • Free
  • GPT-3.5 API
  • 20 emails per month
  • Only draft mode
  • Avg reply time 120 minutes
  • Gmail integration
  • Shopify integration



$0.1 (USD)

Per response generated min $12 per month

  • All from Explorer Plan
  • 120 emails per month included
  • GPT-4 API
  • Autopilot mode
  • FB Messenger & Instagram DM
  • Smart filters


Ready to promote

Become Affiliate Partner. Share With Your Audience. Get Commission for Life.