1hero.ai | Privacy Policy

Purpose

This Privacy Policy (“Policy”) applies to personal information received by ONEHERO LLC, a Delaware LLC with its registered seat at 300 Creek View Road, Suite 209, Newark, DE 19711, and its subsidiaries. This Policy governs your visit to our website, social media pages, and other online or wireless offerings that post a link to this Policy (hereinafter collectively referred to as “Websites”), as well as your use of our services.ONEHERO is the entity that determines the collection and use of personal information. As such we are the “controller” or “covered business” for purposes of privacy laws and regulations. If you have any questions about this Policy, you may contact us at 300 Creek View Road, Suite 209, Newark, DE 19711, or by emailing us at privacy@1hero.ai. This Policy provides you with notice about how we collect and use your personal information, as well as what rights you have and how to exercise those rights.For this Policy, we will refer to ONEHERO interchangeably as 1hero, we, our, or us, and users and visitors to our Websites as “you” and “your.”

Specific Information about this Policy

This Policy is described in a concise, transparent, intelligible, and easily accessible form. It is set forth in a series of specific components describing how the Policy operates and how it meets certain privacy rights.This Policy describes what personal information (as we describe further below) we collect about you, how your personal information may be used and shared (if at all), and how your personal information will be stored, and how you can access, modify, and if needed, request deletion of your personal information.

Changes to this Privacy Notice

We reserve the right to revise this Policy at any time. We will notify you of any material changes to the Policy by providing a link to the new Policy on our Websites. Therefore, we encourage you to periodically read this Policy to check for any revisions. We recommend that you store a copy of this Policy and any future versions that may apply to you from time to time for your records.

Data Privacy Statement

ONEHERO owns and operates Websites, databases and machine learning algorithms that simplifies experiences for end-users in addressing customers requests; this Policy applies to individuals who are using such platform and to members of the public at large who use the 1hero websites (“Websites”). As such, the privacy of its users is of prime importance. This Policy applies to every covered person, regardless of where you reside, who has dealings with us, that results in the collection of personal information. However, please be aware that if you are a resident of the European Economic Area, this explanation and summary of the Policy is designed to meet the requirements of the General Data Protection Regulation (“GDPR”). If you are a resident of the United States, this explanation and summary of the Policy is designed to meet the requirements of the California Consumer Privacy Act (“CCPA”), which became effective on January 1, 2020. If you are a resident of Canada, this Policy is designed to meet the requirements of the Personal Information Protection and Electronic Data Act (“PIPEDA”), and individual Provincial privacy laws.

Definitions

“Personal Information” means information relating to an identified or identifiable individual or under the current FADP legal entity, such as Personal Information that we obtain about you when you interact with us via one of our Internet Properties. Personal Information does not include any data that is anonymized or data that cannot identify you in any way.The types of Personal Information we may collect include:

Personal contact information, such as name, postal address, title, telephone number, and email address. The following Personal Information is, for example, collected when you register for our newsletter: first name* and e-mail-address*. All information marked with * are mandatory.
Social media account information and other information you may share or make public when interacting with us on social media. The following Personal Information is, for example, collected, when you like, comment or share our content: contact information, IP address, and liked/commented/shared content.
Internet Protocol (IP) address associated with a computing device that you use to access our Websites as well as date and time of access, name and URL of the data accessed, the website from which access is made to our domain, your computer’s operating system and the browser you use, the country from which access to our website is made, and the name of your Internet provider.
Personal data required by the anti-money laundering (AML) legislation, provided by you and by identity verification provider when you create your account in our platform, which include:

Identity information, such as name, title, place and date of birth, gender, nationality, organization name and position, and information from photographic identity documents such as identity card, driving license or passport information.
Financial and/or employment information including business activities and source of funds.
Details in respect of political exposure or any actual or alleged criminal convictions.
Information about the origin of your assets.
Our identity verification provider is also providing us information from public available platforms on criminal records and other non criminal procedures, as well as the status as a political exposed person or the list of persons under sanctions issued by States or international organizations.

Our platform and our Websites are not intended for storing 'special categories' of personal data, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information.Inferences drawn from the Personal Information listed above, in combination with other information collected during your visit to our Websites, which may be used to create a profile or summary about your commercial preferences, including your browsing habits while you visit our Websites (see "Tracking-Tools" below).

How we collect your Personal Information

We may collect Personal Information about you that you voluntarily agree to provide when you visit our Websites. Such collection may occur when: (1) you communicate with us via email or other channels; (2) you sign up for or request that we send you newsletters, alerts, or other materials; (3) you apply for a job with us; (4) you sign up for an event with us; (5) you respond to our communications or requests for information and (6) you visit our Websites (so-called log files); (7) you create your account in our platform.

Third-Party Sources:

We may receive information about you from other sources, such as social media platforms or our business affiliates when you interact with us on those sources or platforms or access our social media content. In some cases, we may collect information from third parties as directed by you. In order to obtain complete information about Third-Party Sources, we request that you consult the privacy policies of any third-party services.

Cookies and Web beacons:

We, our subsidiaries, and our service providers use various technologies to collect information about you, including cookies and web beacons (i.e., pixel tags). Cookies are small data files stored in the device memory of your computing device that help us to, among other things, improve your experience while using our Websites, see which areas and features of our Websites are popular, and count visits. Web beacons are clear, electronic images that may be used on our Websites or in our emails and help deliver cookies, count visits, understand usage and campaign effectiveness, and determine if an email has been opened and acted upon. For information on which cookies are used for tracking purposes see below under "Tracking-Tools".

How we use your Personal Information

We use your Personal Information for various specific purposes, including to:

Respond to your inquiries or requests for information. In these cases, we process your Personal Information for the performance of a contract or to take steps prior to entering into a contract according to art. 6 para. 1 lit. b GDPR or based on our legitimate interest (answering your inquiry) according to art. 6 para. 1 lit. f GDPR.
Provide you with services, through our Websites and our platform, and send service-related communications. In these cases, we process your Personal Information for the performance of a contract or to take steps prior to entering into a contract according to art. 6 para. 1 lit. b GDPR.
Send you newsletters, updates, event information, marketing communications, and other information that may interest you. In these cases, we process the Personal Information based on your consent according to art. 6 para. 1 lit. a GDPR.
Conduct data analytics studies to review and better understand how our Websites are being used. In these cases, we have a legitimate interest according to art. 6 para. 1 lit. f GDPR.
Enable the use of the Websites (connection establishment), to ensure the long-term security and stability of the system and to optimize the Websites, and for internal statistical purposes. However, such information will not be linked to or stored with Personal Information. Only in the case of an attack on the network infrastructure of our Websites or in case of suspicion of other unauthorized or improper use of the Websites, the IP address will be evaluated for clarification and defense and, if necessary, used in criminal proceedings for identification and to bring legal action against the users concerned under civil and criminal law. In this case, we have a legitimate interest according to art. 6 para. 1 lit. f GDPR.

Disclosing your Personal Information to Third Parties

We will disclose your personal information where we are required to do so to comply with our legal or regulatory obligations; where we need to do so for business purposes or administration purposes; or because you have asked us to.This is likely to include:

Third parties who process your personal data on our behalf (such as IT systems providers and other service providers). For example, we use third-party AI service providers like OpenAI for our services. When you connect your Gmail and Shopify accounts via our dashboard (after giving explicit consent), we retrieve necessary data through the Shopify and Gmail APIs. However, it's important to clarify that we do not share personally identifiable information with OpenAI. We adhere to a principle of data minimization, identifying and extracting only the specific data that is necessary for the functioning of the AI model. For instance, when processing a customer's message to generate an automated response, we might only need the content of the message and not any personal information about the customer. By structuring our data extraction and preprocessing in this manner, we minimize the chances of unnecessary data being sent to the API. In other words, the data sent to OpenAI is designed to be anonymous and not personally identifiable;
Third parties who process your personal data on their own behalf but in connection with a service provided to us or you on our behalf (such as accountants, consultants, barristers and other providers of professional services, and in the case of disputes, with the Court or alternative dispute resolution providers), in many instances, these activities are for the purpose of completing a service request or inquiry from you, or to inform a previous user about new services which may be of interest. In these cases, we process your Personal Information for the performance of a contract or to take steps prior to entering into a contract according to art. 6 para. 1 lit. b GDPR, or based on our legitimate interest according to art. 6 para. 1 lit. f GDPR.
Companies providing services for identity verification, money laundering checks and other fraud and crime prevention services;
Governments, regulatory agencies, enforcement or exchange bodies or courts where we are required to do so by applicable law or regulation.

Data Sharing and Cross-Border Transfers

We may share your Personal Information within the ONEHERO LLC, when necessary to conduct the business activities related to your relationship with us. In some instances, that sharing requires us to transfer your Personal Information to one or more of our affiliates outside of the United States, where your Personal Information is stored.For the sake of completeness, we would like to point out that the U.S. authorities may take surveillance measures under U.S. law that allow general storage of all data transferred from the European Union or Switzerland to the United States. This is done without distinction, limitation or exception, on the basis of the objective pursued and without objective criteria that would allow limiting the access of the U.S. authorities to Personal Information and their subsequent use to specific, strictly limited purposes that justify access to such data. In addition, we would like to point out that there are no legal remedies in the U.S. for data subjects from EU Member States or Switzerland that would allow them to obtain access to the data concerning them and to obtain its correction or deletion, and that there is no effective legal protection against general access rights of the U.S. authorities. We expressly draw the data subject's attention to this legal and factual situation so that he or she can make an informed decision about consenting to the use of his or her data.When we transfer your Personal Information to another country, we ensure that our affiliate is able to provide the same adequate protection of that data as we provide, through internal standard contractual clauses or binding corporate rules between the ONEHERO LLC.In addition, we may share your Personal Information with a third party in order to complete our business commitment to you or to comply with a legal obligation associated with our relationship, as necessary to administer that relationship with you or in relation to our Websites. In those situations, ONEHERO conducts the same evaluation of adequacy to ensure that your Personal Information is protected. We will ensure by contract that the third party will not be permitted to process your Personal Information for any other purposes and in any other manner than we would be permitted.ONEHERO will not share or sell your Personal Information with a third party for any purpose other than to comply with a legal obligation, as necessary to facilitate or complete our business relationship with you or in relation with the optimization of the Websites. We do not sell your Personal Information to third parties for marketing purposes; our agreements with such third parties expressly prohibits them from using your Personal Information for marketing/promotional purposes.

Links to other Websites and Third-Party content

We may provide links to or embed content hosted by third-party websites, services, and applications that operate outside the control of ONEHERO. Third-party services may include an activity feed, social media buttons, and widgets. This Policy does not address the privacy, security, or other practices of third parties that provide such content. We encourage you to review the privacy policies of those third parties before providing any information to us through them.

OpenAI L.L.C.

We utilize the API of OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110, as a component of our tool, 1hero.ai, that generates responses to customer support inquiries. When you connect your customer support email to our service, we pull the emails and send the content to OpenAI's API. This facilitates the generation of automatic, personalized, and effective responses to your customer inquiries, improving your customer service operations and efficiency. In the course of providing this service, we apply the principles of data minimization and do not share personally identifiable information (PII) with OpenAI. We only extract the specific data necessary for generating an automated response - that is, the content of the message - and structure our data extraction and preprocessing in a manner that minimizes the chance of unnecessary data being sent to the API.

Google Analytics

The Websites uses Google Analytics, a web analysis service of Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, respectively Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA ("Google"). Google Analytics uses methods that allow an analysis of the use of the website, such as “cookies”. These generates information about your use of the Websites such as

navigation path that a visitor takes on the site,
length of stay on the Website or sub-page,
the sub-page on which the Website is left,
the country, region, or city from where access takes place,
device (type, version, colour depth, resolution, width and height of the browser window),
recurring or new visitors,
browser type/version,
the operating system used,
the referrer URL (the page previously visited),
host name of the accessing computer (IP address), and
time of the server query

that are transferred to the USA and stored there on servers of Google, a company of the holding company Alphabet Inc. The IP-address will be shortened by the activation of IP anonymization (“anonymizeIP”) on our Websites, before transmission within the member states of the European Union or other states party to the agreement on the European Economic Area, as well as in Switzerland. The anonymized IP address that the user’s browser transmits within the scope of Google Analytics will not be merged with any other data held by Google. In exceptional cases only, the complete IP address may be transmitted to a Google server in the USA and shortened there. In these cases, we ensure through contractual guarantees that Google complies with a sufficient level of data protection.The information is used in order to evaluate the use of the Websites, to compile reports on the activities on the Websites and to provide other services related to the use of the Websites and the Internet for the purposes of market research and tailor-made website design. Google may also pass this information on to third parties insofar as this is required by law or if third parties process the data on Google’s behalf. According to Google, no connection is ever made between the IP address and other data relating to the user. You can prevent the collection of the data (including the IP address) generated by the cookie and related to the Website use by the respective user’s as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link:http://tools.google.com/dlpage/gaoptout?hl=enAs an alternative to the browser plug-in, you can amend your browser settings to prevent the collection of Personal Information by Google Analytics on this website in the future (see "Your Choices" below).We use Google Analytics on the basis of your consent according to art. 6 para. 1 lit. a GDPR.

Google Tag Manager

The Websites uses Google Tag Manager from Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Google Tag Manager is a solution by which the marketer can manage website tags via a surface. The Tag Manager tool is a domain without cookies that does not record Personal Information. The tool ensures the triggering of other tags, which may, under the circumstances, collect Personal Information on their part. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains for all tracking tags that are implemented with Google Tag Manager. You can prevent the placement of tags at any time (see "Your Choices" below).

Google API Usage

1hero.ai's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements

Links to our social media presences

We have incorporated links to our social media profiles on the following networks:

Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA;
GitHub of GitHub Inc., 88 Colin P Kelly Jr Street, San Francisco, CA 94107, USA;
Telegram of Telegram Messenger LLP, 71-75 Shelton Street Covent Garden, London, UK;
Reddit of Reddit, Inc., 420 Taylor Street, San Francisco, CA 94102, USA;
Twitter of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA;
YouTube, a service operated by Google Inc.; and
Discord Inc., 444 De Haro Street Suite 200, San Francisco, CA 94107.

If you click on the relevant social network icons, you will be automatically redirected to our profile on the relevant network. In order to use the functions of the relevant network there, you must partially log in to your user account for the relevant network. When you open a link to one of our social media profiles, a direct connection is established between your browser and the server of the relevant social network. This gives the network the information that you have visited our website with your IP address and accessed the link. If you access a link to a network while logged in to your account on the relevant network, the contents of our page may be linked to your profile in the network, which means that the network can link your visit to our Websites directly to your user account. If you want to prevent this, you should log out before clicking on the relevant links. An assignment takes place in any case, if you log into the relevant network after clicking on the link.

Children’s Online Privacy

ONEHERO’s Websites are not intended for children under the age of 13. ONEHERO does not target our Websites to children under 13 or knowingly collect information from children under the age of 13. Similarly, we do not normally collect Personal Information about children between the ages of 13 and 18; the exception to this normal rule would be if the parent or legal guardian of a child between 13 and 18 contractually provides us with consent to collect and process a child’s Personal Information.Please contact us if you believe we have inadvertently collected Personal Information from a child under 18 without proper consent. This will allow us to delete such information as soon as possible.

Your Choices

Withdrawal of Consent: You may withdraw your consent for us to collect, use, and disclose your Personal Information at any time with effect for the future by unsubscribing to any email or by sending us an email toprivacy@1hero.ai
Opting out of OpenAI Processing: If you wish to opt out of having your data processed through OpenAI's services and API, you just need to click the "Stop" button on the dashboard, it will completely revoke access for processing any data obtained from you by OpenAI API.
Revoking Gmail Sensitive And Restricted Scopes Access: If you wish to stop us from pulling email content through the Gmail API, you can disconnect your Gmail account through the dashboard. To completely revoke our access to your Gmail account, you should follow the instructions provided by Google, which can be found here.
Revoking Shopify Access: If you want to halt the processing of your Shopify data, you can manually revoke the access to your Shopify account from our service. This is done by deleting the "API Key" and "Admin API Access Token" from the respective fields on the dashboard. Once these keys are removed, our system will not be able to connect to your Shopify account, effectively stopping the processing of your data through our service.
Disabling Cookies: You may choose to disable our cookies via your internet browsers and computing devices. Most browsers and computing devices include settings that allow you to clear or decline cookies. The following pages explain how to configure the processing of cookies for the most common browsers:

Microsoft Windows Internet Explorer
Microsoft Windows Internet Explorer Mobile
Mozilla Firefox
Google Chrome for Desktop
Google Chrome for Mobile
Apple Safari for Desktop
Apple Safari for Mobile

Disabling Web Beacons: In order to prevent the use of Web Beacons, please set your email program so that no HTML is displayed in messages, if this is not already the case by default. On the following pages you will find explanations on how to make this setting for the most common email programs (Microsoft Outlook or Email for Mac (“Download remote content in messages”)).
Opt-Out Information: If you no longer wish to receive marketing communications from us, you can let us know by sending an email to privacy@1hero.ai, or you may follow opt-out instructions included with those communications. If you choose to opt-out, we may still send you non-promotional communications (e.g., responses to questions you ask or information you solicit).

Your Rights and ObligationsYour duty to inform us of changes

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during the period in which our relationship is active.

Your rights in connection with Personal Information

Under certain circumstances, under applicable privacy laws, you have the right to:

Request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold about you and to check that we are processing it lawfully.
Request correction of the Personal Information. This enables you to request that we correct errors in your Personal Information.
Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that causes you to object to processing on this ground.
Request the restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of Personal Information about you, for example, if you want us to establish its accuracy or reason for processing it.
Request the transfer of your Personal Information to another party, which we may be able to do if it is feasible to do so (e.g., if such a transfer can be accomplished technically) or if it is appropriate to do so (e.g., if the other entity is willing to accept your Personal Information directly from us).
Right to file a complaint with the competent data protection authority at any time.
A final right you have is to request erasure of your Personal Information. This right enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have exercised your right to object to processing. However, you should be aware there are specific exemptions under which ONEHERO will NOT honor a request for erasure:

Where we have an ongoing legal obligation to retain your Personal Information because of a regulatory requirement (e.g., securities laws, KYC);
Where retaining the information is necessary for us, our affiliates, or our service provider(s) to complete the transaction for which we collected the Personal Information, to provide a good or service that you requested, to take actions reasonably anticipated within the context of our ongoing business relationship with you, or to otherwise perform our contract with you; and
Where the continued use of your Personal Information is necessary in order to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

If you want to review, verify, correct, or request erasure of your Personal Information, object to the processing of your Personal Information, revoke your consent or request that we transfer a copy of your Personal Information to another party, please contact our data protection manager in writing.

Information for European Economic Area and Swiss Residents

If you are a resident of Switzerland or a country in the European Economic Area (“EEA”), this portion of our Policy advises you of your rights and protections under applicable law regarding the processing of your “personal data,” as defined by the Swiss Federal Act on Data Protection (“FADP”), including the Ordinance to the Federal Act on Data Protection (“OFADP”), the Telecommunications Act (“TCA”), and the European General Data Protection Regulation (“GDPR”). When we process your personal data, we will only do so when we have your consent or if we can rely on any other legal basis permitting the processing of personal data. When processing is based on consent, you have the right to revoke your previously granted consent at any time with effect for the future by sending an email to privacy@1hero.ai.We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your Personal Information are available in our retention policy, which is available from our Data Protection Manager. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Information so that it can no longer be associated with you, in which case we may use such information without further notice to you. When permitted or it is appropriate to do so, we will securely destroy your Personal Information in accordance with applicable laws and regulations. There may be specific statutory data retention obligations. Swiss law requires, for example, that business communication, concluded contracts and booking receipts must be stored for up to 10 years.We are entitled to pass on your personal data to third-party companies abroad as described above under "Disclosing your personal data to Third Parties". These third-party companies are obliged to respect your privacy to the same extent as we do. If the level of data protection in a country is considered inadequate within the meaning of the FADP or the GDPR, we will ensure, by means of a contract, that your personal data is protected according to Swiss regulations or the GDPR at all times.

Information for California Consumers

This portion of our Policy advises California residents of rights provided under the California Consumer Privacy Act (the “CCPA”) that relate to our collection, use, and disclosure of Personal Information.Subject to certain limitations, you have the right to request to know more about the Personal Information (and categories of information) we collect, use, and disclose, and to request the deletion of your Personal Information. To make any such a request, please send an email toprivacy@1hero.ai.You also have the right to opt-out of the disclosure of Personal Information to third parties for their direct marketing purposes. ONEHERO does not disclose Personal Information to third parties for direct marketing purposes. California law (California Civil Code Section 1798.83) “Shine the Light Law” permits residents of California to opt out of our disclosures of your Personal Information to third parties for marketing purposes at any time. ONEHERO will not disclose your personally identifiable information to third parties for marketing without giving you notice and getting your consent. Please note this opt-out doesn’t prohibit disclosures for non-marketing purposes. You can opt out for free by contacting us atprivacy@1hero.ai or writing to us at: 300 Creek View Road, Suite 209, Newark, DE 19711.Some website browsers may be able to send a do not track signal to websites. Our Website does not respond to do not track signals or similar mechanisms and requests. If you block cookies through your browser, you will block cookies, as noted above.

Information for Canadian Residents

Individuals covered by PIPEDA, or any of the six provincial privacy laws that have been declared “substantially similar” to PIPEDA, must obtain an individual’s consent when they collect, use, or share the individual’s Personal Information, and individuals have a right to access their Personal Information held by an organization and to challenge its accuracy, if need be. ONEHERO can only use Personal Information for the purpose(s) for which it was collected. Individuals should also be assured that their Personal Information will be protected by appropriate safeguards.

Information and Privacy Security

ONEHERO uses a variety of physical, administrative, and technological safeguards designed to protect your Personal Information against loss, misuse, and unauthorized access or disclosure and follows the applicable legal and regulatory requirements for safeguarding such information. We have dedicated information security programs and work hard to continuously enhance our technical and operational security measures. Our measures consider the sensitivity of the information we collect, use, and store, and the current state of technology. Our security measures include data encryption, firewalls, data use and access limitations for our personnel and subcontractors and physical access controls to our facilities and cloud-based data storage servers.Please be aware that, despite our best efforts, no security measures are perfect. As a result, we cannot guarantee or warrant the security of any submitted Information. In the event of a security breach that involves your Personal Information, ONEHERO will notify the appropriate officials and notify you if you have reason to believe that your data has been compromised.

Data Protection Manager

We have appointed a data privacy manager to oversee compliance with this Policy. If you have any questions about this Policy or how we handle your Personal Information, please contact the data privacy manager.If you have any questions about this Policy, please contact our data privacy manager at privacy@1hero.ai

Affirmative Consent and Withdrawal Right

I have read the above information presented by ONEHERO about this Policy, including the use of cookies. I hereby give affirmative consent to ONEHERO to collect and use my Personal Information in connection with its Websites. I am aware that I have the right to withdraw my consent at any time with effect for the future, by e-mail toprivacy@1hero.ai or in writing to ONEHERO at its mailing address: 300 Creek View Road, Suite 209, Newark, DE 19711.